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July 19, 2017
Imagine waking up one morning with a stomach ache. You pick up the phone, call the doctor’s office and say, “I’ve got a really bad tummy ache. How much will it cost to make me feel better?” Of course you wouldn’t do that. You know that there could be a lot of reasons for your symptoms and that the doctor will have to examine you, ask some questions and probably run some tests before she can tell you what’s wrong and give you treatment options.
This same scenario plays out every day at Michigan auto repair facilities. When the cause of the concern isn’t obvious, the car will need to undergo a diagnostic examination. The typical car has about 30,000 parts, including several networked computers and miles of wiring. Finding exactly what is wrong can be very complicated and take some time. The most experienced technicians at Tuffy Kentwood (Kalamazoo Ave SE) in Kentwood are the ones who tackle the difficult diagnostic jobs. Once they have determined the cause of the trouble, they can work out the plan for how to fix it and tell you how much it will cost.
When you think about it this way, it makes perfect sense that, 1) the Tuffy Kentwood (Kalamazoo Ave SE) service advisor cannot provide an estimate before the diagnosis is done, and 2) there is a charge for auto diagnostic services in Kentwood. You expect to pay for an office visit to the doctor and for any necessary tests before you can be presented with your treatment options and costs; same goes for your vehicle.
We know it can be frustrating for Kentwood drivers when something is wrong with your car and you aren’t sure what is going to be involved in getting it fixed. We are passionate about helping you through the process, communicating with you at each step along the way. We have highly trained diagnostic technicians and technologically-advanced diagnostic equipment to uncover the cause of your trouble. We use quality replacement parts to help make sure you stay on the road after the repair is done. That’s our prescription for automotive peace of mind.
Give us a call.
Tuffy Kentwood (Kalamazoo Ave SE)
4384 Kalamazoo Ave. SE
Kentwood, Michigan 49508
616.301.1436
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