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November 22, 2020
When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good. That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.
Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues. You might even want to write them down so you don't forget. Is there an unusual smell? What does it smell like? Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed? Does it change when you turn a corner?
Keep your expectations realistic. Some conditions may take a long time to diagnose and repair. If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow. If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time.
Most importantly, be available for any communication from the service advisor. If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward.
The service facility wants your experience with them to be good just as you do. With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.
Tuffy Kentwood (Kalamazoo Ave SE)
4384 Kalamazoo Ave. SE
Kentwood, Michigan 49508
616.301.1436
November 17, 2024
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November 10, 2024
You've probably never paid much attention to the writing on the sides of your tires, but they contain a wealth of information. There's a long combination of letters and numbers that can tell you a whole lot about what tires your vehicle was designed to be riding on. Let's check out this example... More
November 3, 2024
If your vehicles power goes to the rear wheels, then you have something called U-joints in the drivetrain. U-joints are connectors that allow the rotating power from your vehicles engine to deliver its power through a driveshaft to make the rear wheels rotate. You need U-joints because the surfa... More
